Account and technical
Trouble signing in, a purchase question, or something not working as expected? Find the answer below.
Open Volt Racers and tap Sign in at the top of the home screen. Then tap Create account.
Enter your email address and choose a password. You will get a confirmation email — tap the link in it to verify your address.
You can also sign up with Google or Apple if you prefer. This uses your existing Google or Apple account — no new password needed.
Under 13? Ask a parent or guardian to create the account for you.
Open Volt Racers and tap Sign in.
Enter your email address and password. Or tap Continue with Google or Continue with Apple.
If you have forgotten your password, tap Forgot password? and we will send you a reset link.
On the sign-in screen, tap Forgot password?
Enter your email address. We will send you a link to reset it. Check your inbox — and your spam folder if it does not arrive within a few minutes.
The reset link expires after 24 hours. If it has expired, just request a new one.
Go to Settings → Account → Delete account.
Important
Deleting your account removes all your progress, VP balance, and garage customisations. This cannot be undone.
Your personal data will be deleted from our systems within 30 days. Purchase records are kept for 7 years as required by UK law — but they are not linked to identifiable personal data after deletion.
If you change your mind, you have until you confirm the deletion to cancel. Once confirmed, the deletion cannot be reversed.
If you register with your school email but do not get full access, one of two things has happened.
1
Your school is not yet set up on Volt Racers.
Ask your teacher to contact us at schools@voltracers.app. We set up new schools within 2 working days.
2
Your email domain is slightly different.
Some schools use multiple email domains — for example, student.stmarys.sch.uk and stmarys.sch.uk. Ask your teacher to check which domain has been registered.
If neither of those applies, email us at support@voltracers.app with your school name and we will look into it.
On iOS (iPhone or iPad)
Open Volt Racers and tap Unlock full game when prompted, or go to Settings → Upgrade. The purchase goes through the App Store. You pay with your Apple ID payment method.
On Android
Open Volt Racers and tap Unlock full game when prompted. The purchase goes through Google Play. You pay with your Google account payment method.
On the web
Visit voltracers.app/pricing and tap Buy now. Payment is handled by Lemon Squeezy — you pay by card. You will get a confirmation email.
The full game unlocks all three circuits and the full garage. One payment. No subscription. No further purchases.
If you have already bought the full game but it is showing as locked after reinstalling or switching devices:
On iOS
Open Volt Racers and go to the upgrade screen. Tap Restore purchase at the bottom. Your purchase will be restored automatically.
On Android
Reinstall Volt Racers from the Play Store using the same Google account you used to buy it. Your purchase should restore automatically.
On web
Sign in to your account. Your purchase is tied to your account, not your device. Everything will be unlocked once you sign in.
Still not working?
Email us at support@voltracers.app with your order number or the email address you used to buy. We will restore your access manually within 2 working days.
First, try restoring your purchase — see How to restore a purchase above.
If that does not work, check you are signed in to the same account you used when you bought:
If you are still stuck, email us at support@voltracers.app with:
We will sort it out within 2 working days.
Bought on the App Store (Apple)
Refunds are handled by Apple directly. Visit reportaproblem.apple.com and select your purchase.
Bought on Google Play
Refunds are handled by Google directly. Go to play.google.com/store/account/orderhistory and select the order.
Bought on the Volt Racers website
Email refunds@voltracers.app with your order number and the email address you used. We will respond within 5 working days.
Open Volt Racers and go to Settings. Accessibility settings are the first section — at the top, not buried at the bottom.
You can change:
Font size
Standard, large, or extra large.
Dyslexia-friendly font
Switches to OpenDyslexic for all text.
Colour mode
Standard, or one of three colour-blind palettes.
Reduced motion
Turns off non-essential animations.
High contrast
Stronger borders on interactive elements.
Your settings are saved to your account and follow you across all your devices. Set them once — they stay set.
If the batteries are streaming past too quickly, a few things may help.
First, try the reduced motion setting in Settings → Accessibility. This slows down non-essential animations and can make the screen feel less busy.
If the equations themselves feel too hard, you may be on a circuit that is ahead of where you are comfortable. Work back through the maths help pages to build up to the current difficulty.
The game also adjusts automatically — if you are finding races difficult, it will quietly ease back on the complexity of the batteries over the next few races.
Try increasing the font size in Settings → Accessibility → Font size.
If you have dyslexia or find standard fonts difficult, turn on the dyslexia-friendly font. This switches all text to OpenDyslexic — a font designed to be easier to read.
Note
The equations on the batteries stay in a clear monospace font even when the dyslexia font is on. This is intentional — mathematical notation is clearest in a standard monospace style.
If contrast is the issue, try High contrast mode in accessibility settings.
In a browser
Try refreshing the page. If that does not help, clear your browser cache and try again.
Make sure your browser is up to date. Volt Racers works best on the latest version of Chrome, Safari, Firefox, or Edge.
If you are on a school network, the game may be blocked by a content filter. Ask your IT department to whitelist app.voltracers.app.
On iOS or Android
Close the app fully and reopen it. If that does not help, uninstall and reinstall from the App Store or Google Play.
If the problem continues, email support@voltracers.app with the device you are using and what happens when you try to load.
Progress is saved to your account when you are signed in.
First, check you are signed in — tap the menu or settings icon and look for your account details. If you are not signed in, sign in and your progress should appear.
Anonymous play
If you played as an anonymous trial user, your progress is stored on your device only. It will not sync across devices and will be lost if you clear your browser data.
Creating a free account and signing in before you play means your progress is always saved.
If you are signed in and progress is still not saving, email support@voltracers.app with your account email address.
If the game feels slow or choppy:
If you are on a school network with restricted bandwidth, the game may load slowly on first use. Once it has loaded, it should run smoothly.
Check your device is not muted — both the device volume and any mute switch.
In Volt Racers, go to Settings → Sound. Make sure sound effects are turned on.
Music is off by default. Turn it on in Settings → Sound → Music if you want background music during races.
If you prefer to play without sound, visual cues are available for all audio feedback — a flash or icon appears for every sound the game makes. Turn on visual cues in Settings → Accessibility.
If you cannot find the answer above, we are happy to help.
When you email, it helps to include:
We aim to reply within 2 working days.
For school licence or access questions, email schools@voltracers.app